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Hotel · Hanoi · Ha Noi Municipality

Mai Charming Hotel And Spa

A 3-star stay in the heart of Hanoi's Old Quarter, with a spa, restaurant, and easy access to Hoan Kiem Lake.

  • Central Old Quarter location
  • On-site spa and wellness centre
  • Takeaway breakfast options
8.2 Great 1222 reviews Booking.com 8.2 · 1222 reviews

About

Mai Charming Hotel And Spa

Mai Charming Hotel And Spa sits on Hang Bong street in Hanoi's Hoan Kiem district, a short walk from the Vietnamese craft shops and casual bars of the Old Quarter. The 3-star property offers a restaurant, luggage storage, and a spa and wellness centre, with 24-hour reception and security.

Rooms are air-conditioned and soundproofed, with flat-screen TVs, electric kettles, and mini-bars. Family rooms and suites with two king-size beds are available, and the hotel provides tours and ticket assistance, car hire, and laundry services.

  • No smoking on site
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed

In brief

What works, what to weigh

+

Strengths

3 reasons to book
  • Outstanding staff service — Guests consistently praise the friendly, helpful, and patient staff who go out of their way to assist with directions and requests.
  • Prime central location — In the Old Quarter, just a short walk from Hoan Kiem Lake and St Joseph's Cathedral, with easy access to shops and dining.
  • Clean, well-equipped rooms — Rooms are described as spotless and comfortable, with minibars, kettles, and modern bathrooms. Some have city views.
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Worth weighing

3 to weigh
  • Narrow check-in window — Check-in is only from 14:00 to 14:30, which may be tight for some arrival schedules.
  • No pets allowed — The hotel does not accept pets, so travellers with animals will need to look elsewhere.
  • Value rating slightly lower — While the overall rating is strong, the value score is a bit lower than other categories, suggesting that some guests found the experience less of a bargain.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Family Room

  • 2 King Size Beds

Family Suite

  • 2 King Size Beds,2 Single beds or 1 Queen-size bed

Junior Suite

  • 1 King-size bed
  • City view
  • Shower
  • Heating
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Key card access
  • Key access

Dining

  • Restaurant
  • Special diet menus
  • Room service

Wellness

  • Spa & wellness centre
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room amenities

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Dressing area
  • Terrace
  • Ironing facilities
  • Free toiletries
  • Sink
  • Electric kettle
  • Flat-screen TV
  • AM/FM alarm clock

Services

  • Airport shuttle (paid)
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Housekeeping
  • Fax/Photocopying

Safety & security

  • Smoke detectors
  • Fire extinguishers
  • 24-hour security
  • Safe deposit box

Activities

  • Hiking
  • Cycling
  • Golf course

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.2
Great 1222 reviews

Guest-rated 8.2/10 from 1,222 reviews

Booking.com · 8.2 · 1222 reviews
8.2Verified guest

“Loved the takeaway breakfast with freshly cooked eggs and well-made crepes.”

8.2Verified guest

“Great location next to a lively market. The suite was well-equipped and reasonably large, with an electric kettle, mini fridge bar, and climate control - always a plus.”

8.2Verified guest

“Location was great, close to the lake and central. Everything was brand new. Good spa service, very nice staff, and a comfortable room.”

8.2Verified guest

“Breakfast was satisfying with a lovely view, delicious crepes, and pancakes worth the price. Outstanding service and convenient onsite parking.”

8.2Verified guest

“Everything was fantastic; I'd choose this hotel again in Hanoi. Good value and a wonderful little place. The room was fully equipped and neat, with an electric kettle, refrigerator, and glassware. Plenty of takeaway breakfast options.”

8.2Verified guest

“Room design was very nice, and staff were very friendly.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Hoan Kiem Lake: A 6-minute walk from the hotel, the lake is a scenic spot for a stroll or morning exercise.

St Joseph's Cathedral: Just a 3-minute walk away, this neo-Gothic cathedral is a key landmark in the Old Quarter.

Vietnamese Women's Museum: About an 18-minute walk from the hotel, this museum offers cultural insights.

29 Hang Bong, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-14:30
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
20 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 14:30 and check-out is by 12:00.

Does the hotel have parking?

Some guests mention convenient onsite parking, but the hotel does not list parking as an official amenity. Contact the hotel directly to confirm availability.

Are pets allowed at the hotel?

No, pets are not allowed at Mai Charming Hotel And Spa.

What breakfast options are available?

The hotel offers breakfast, with several reviews mentioning takeaway options including freshly cooked eggs, crepes, and pancakes.

Does the hotel have airport shuttle service?

Yes, the hotel offers a paid airport shuttle service.

Are there family rooms?

Yes, the hotel has Family Rooms and Family Suites, each with two king-size beds.

What are the nearest attractions?

St Joseph's Cathedral is a 3-minute walk away, and Hoan Kiem Lake is a 6-minute walk. The Vietnamese Women's Museum is about an 18-minute walk.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

8.3

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8.8

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7.5

Linh Anh Hotel

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The bottom line

Mai Charming Hotel And Spa is a reliable, well-located choice in Hanoi's Old Quarter, especially if you value attentive service and a central base. The spa and takeaway breakfast are pleasant extras, though the short check-in window and no-pet policy are worth noting.

8.2A solid, people-pleasing hotel in the heart of the action.

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